Hero Up website policy

Hero Up Refund Policy

Last updated: July 22, 2026

Displayed guarantee

The current public offer displays a 180-day money-back guarantee. Shipping and handling may be excluded.

Confirm eligibility

Before ordering, review the checkout provider’s current deadline, return conditions, required authorization, destination and exclusions.

How to request a refund

Use the support method on your receipt or checkout confirmation. heroupe.com does not directly process refunds unless a verified direct method is published.

Keep your records

Save the receipt, order number, support correspondence, tracking information and proof of delivery.